In the sea of techno-offerings for small biz it is easy to get overwhelmed by too much information. In spirit of helping SMBs discover new helpful solutions, we are sharing this infographics by Deskero, a creator of innovative solution for companies with demanding clients, combining traditional help desk features with modern technology, for successful multi-channel communication (see B2C Deskero review).

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So, what about that software solution for customer service communication? Check out the statistics (provided by small business CRM research firm Software Advice) in the infographic below, and find out what people look for in customer service solutions, common features, and more.

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