Frequently Asked Questions (FAQ) About Our IT Company

powersolution has been providing IT security and support to small and medium-sized organizations for over 27 years. Key services include a helpdesk, on-site support, remote monitoring & management, multi-layered cloud-based security, data backup and protection, and IT/network consultation.

powersolution is ranked by CRN in U.S. top 500 managed services providers and top 100 IT Security providers. It earned CompTIA industry trustmarks in IT Managed Services and IT Security Services. Also, powersolution is recognized as a member of the New Jersey Cybersecurity and Communications Integration Cell (NJCCIC) – contributing and sharing cybersecurity practices and other cybersecurity-related information with The New Jersey Office of Homeland Security and Preparedness (OHSP), New Jersey Office of Information Technology (OIT), and other State organizations.

Our team is comprised of approximately 18-20 full-time regular employees, including management, technical, and administrative staff – all working from powersolution’s main office in Midland Park, NJ and its satellite office in Jersey City, NJ

powersolution is owned by David Dadian, who founded the company in 1996 and remains active in day-to-day operations, as a management team member.

David Ruchman, Chief Executive Officer, began his career with powersolution as a student intern in 2005 – while earning his B.S. and M.S. degrees in Computer Science from the New Jersey Institute of Technology. He is a member InfraGuard, a selective non-profit group, which facilitates cybersecurity and other intelligence sharing dedicated to the prevention of hostile acts against public organizations and private businesses.

Peter Jacobson, Director of Business Development, joined powersolution in 2014 – bringing extensive IT solutions experience from his former client executive and IT Services management roles at IBM.

powersolution’s average response time, on a monthly basis, is 15 minutes from the time a help desk ticket is submitted to the time a technician begins working on the issue.

Most of our clients are based in New Jersey. However, powersolution also supports certain IT systems and users located in other states across the U.S. and a few overseas. powersolution uses its in-house helpdesk and onsite service resources for local New Jersey, New York, Jersey City, Philadelphia, and nearby regions. For other geographies, powersolution partners with its qualified subcontractors to deliver onsite support.

The Secure Global Network provides approximately 12 layers of cloud-based IT Security – beyond the functionality of a traditional physical firewall. Its advanced features include Security Information Event Management (SIEM), which collects and analyzes event log data, using artificial intelligence (AI) to identify and contain threats – backed by a team of human technicians that are staffed in a Security Operations Center (SOC) to address suspicious and/or known vulnerabilities. It is built on the principle of “Zero Trust”, which is designed to meet rigorous industry cybersecurity standards. Zero Trust ensures that everyone and every device granted access is who and what they say they are (don’t trust anyone)

Yes. Within the first 30 days, if fails to deliver on its commitments, you may cancel your contract and receive a full refund. powersolution will work to remove any software installed within the first 30 days as well as revert any configuration changes made at no additional cost. The 30-day guarantee window starts upon the initial welcome call and ends 30 days later.

Reputation: Throughout almost three decades of servicing local SMBs we have established a good standing and an outstanding reputation for exceeding client expectations. Our high level of IT security in combination with industry-leading responsiveness and professionalism earned powersolution a 99% average client satisfaction rate. Security: powersolution uniquely provides approximately 12 layers of cloud-based IT security through its Secure Global Network. Longevity: The majority of powersolution’s clients have been on board with our IT Managed Services contract for at least 5 to as long as over 26 years. Similar longevity exists with powersolution’s management and technical employees – provided its clients with proven continuity, reliability, and focus on understanding its clients’ IT environment and users intimately. Expertise: powersolution’s implementations and practices follow standards established by organizations such as the National Institute of Standards and Technology (NIST), GDRP, Center for Internet Security, SANS Institute – Top 20 Security Controls, the New York Department of Financial Services (Cybersecurity Regulation), HIPAA, and the New Jersey Cybersecurity and Communications Integration Cell. Speed: Our clients enjoy a 15-minutes average ticket response time.

powersolution’s IT Managed Services are priced competitively, generally in the middle of the range of other IT providers. The company consistently demonstrates that investment in IT security and support provides valuable protections against the potential of cyber breach disruptions and associated reputational and out-of-pocket remediation expenses. Also, powersolution’s Managed IT Services help to minimize productivity losses due to downtime, along with management and staff unnecessarily having to deal with IT-related issues. A small business with 10-15 computer users would typically invest roughly $1,500 to $3,000 per month in powersolution’s IT Managed Services.

To achieve and maintain long-term optimum performance standards a 1-year commitment is important. powersolution’s standard IT Managed Services contract starts with a 1-year term, with automatic month-to-month renewal after the first year.

No, you are not required to purchase any equipment. powersolution clients may choose to procure their IT equipment and associated operating and other software from other reputable procurement channels. I that case it is recommended that you review equipment options with powersolution prior to procurement, to ensure the specifications meet the needs of the user(s) and the organization. Typically, powersolution will receive, set up, configure, test, and deploy client equipment (and associated software) that is through a third party.

Typically, powersolution performs IT projects for its ongoing Managed Services clients. powersolution is available to discuss one-time project needs and considerations.

powersolution utilizes its proven long-term partners to install and support phone systems and/or office network/phone system cabling. Its partners enter into agreements directly with powersolution’s clients, while coordinating their activities with powersolution.

Yes. powersolution includes vendor management in its IT Managed Services agreements. This means that powersolution will interface with IT/network-related and telephone vendors such as hardware and software providers, cabling contractors, compliance consultants, and ISPs (Internet Service Providers). powersolution acts on the client’s behalf to facilitate communication, coordination, and issue resolution with third parties.

powersolution’s IT Managed Services are proactive, rather than reactive. Rather than a “break/fix” model, powersolution proactively monitors and manages the IT environment on a 24×7 basis – designed to identify potential problems (predictive failures) before they occur. Issues include a range of possibilities from potential hard drive failures, capacity limitations, performance degradation – to cybersecurity threats. Proactive services are designed to minimize downtime and other business disruptions, as compared to the break/fix model, which addresses problems after they occur.

Yes. As part of its Virtual Chief Information Officer (vCIO) services, powersolution conducts periodic business and technical reviews with its clients. These reviews are held at intervals that are best for the client – typically quarterly or semi-annually.
vCIO (virtual chief information officer) services include ongoing near-term and longer-term evaluations of business needs as they relate to the IT environment. Changes in the business can result in evaluating options related to the IT needs of in-office and remote workers, workstations/laptops, servers, backup/recovery methods, cloud-based options, IT planning, guidance, policy, and cybersecurity recommendations.

The first step is to have an initial phone or Zoom call of approximately 20 to 30 minutes with powersolution to discuss your organization’s IT security and support environment and issues. powersolution may recommend a scan of your server(s), an on-site visit, and/or a further discussion to gather more details and determine the best approach and estimated pricing to address the IT needs of your organization. Once there is mutual agreement on the scope of services and estimated pricing, powersolution will prepare a formal agreement with final pricing for your review and approval.

Generally, the time frame is 60-90 days to fully implement powersolution’s IT Managed Services for a small or medium-sized organization. The first step, after entering into an IT Managed Services agreement, is scheduling a kickoff conference/Zoom call that usually takes place within 7-10 days following agreement approval. The 20-30 minutes kickoff call provides an high-level initial schedule of tasks and responsibilities for both powersolution and the client over the upcoming days and weeks. It also provides an opportunity to address any questions the client may have related to the engagement with powersolution and upcoming implementation activities.

Both powersolution and the client establish a primary point of contact for addressing IT services activities and making decisions related to the IT Managed Services agreement. Meanwhile, users can contact powersolution with IT issues and/or questions via phone, email, or web portal. The members of the powersolution technical team will be available to receive and handle help desk tickets submitted by the client. powersolution’s entire management, technical, and administrative staff remain accessible, on an ongoing basis, to clients for any IT-related questions or issues.

Yes! will provide contact information for client references. Typically, we try to provide clients that are in the same industry and roughly the same size as your organization – but our client list is an open book and we will provide as many references as you need. Our clients love us — and we hope that you will, too!

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